Forklift supplier: How to avoid communication barriers?

Forklift supplier knows that the reason why managers sometimes encounter communication obstacles during coordination work is not because the other party is too stubborn to change, but because you have not found the real focus of the other party. The pallet truck manufacturer believes that if you can find the interests of the other party, adapt to their preferences, start from their perspective, and analyze the advantages and disadvantages for them based on their position, it is certain that all communication barriers will be eliminated.

The forklift supplier will tell you a story. A department manager was badly spoken of by a peer manager, so he became furious and found the general manager insisting that the person who spoke ill clarify the facts and apologize at the company's management meeting. How did the general manager handle this matter? The pallet truck manufacturer will continue to tell you.

Forklift supplier told everyone that the general manager waited until the angry department manager became emotionally stable, An analysis of his interests was conducted: "I understand your feelings, but this request is unwise. What's the benefit of asking him to publicly apologize? People know that what he said is false. The facts are clear there, so there's no need to clarify them. If you insist on asking him to publicly admit his mistakes and make him lose face, he will be even more jealous of you, and the relationship between you will become even more tense. The project your department is currently undertaking requires his department to conduct confidential work Cooperate closely. Once your relationship freezes, how will your project proceed? "Once the project cannot be completed, your department's year-end bonus will be suspended, and the people in your department will definitely have opinions. How can you still be your manager then?" A brief statement touched on the heart of the department manager and he wanted his colleagues to apologize. It was only for the sake of temporary anger, and of course, it was secondary to the interests of the department and the opinions of his subordinates. The pallet truck manufacturer learned that the department manager quickly abandoned his original requirements and seriously devoted himself to work.

Forklift supplier believe that people are always selfish and only do what is best for them. The pallet truck manufacturer believes that when communicating with subordinates, especially when persuading them, leaders should use this method to analyze their interests from the perspective of the other party through observation and understanding of the communication object, using the other party's gains and losses as a balancing point, so that the other party can understand their own situation from your words, make the other party think that your proposal is entirely for their sake, and then agree with your point of view.