Forklift manufacturer: use perception to manage

Forklift manufacturer believes that the performance management of employees is not only the assessment of indicators and performance figures, but also the observation and perception of employees' behavior and work process in carrying out work and seeking feedback. Therefore, in the process of work, using the means of perception to evaluate will be more effective to achieve the purpose of performance management. The scissor lift manufacturer believes that using some perceptual means in performance management can not only improve the operability of performance management, find problems in time, improve work processes, help employees improve skills, and continuously improve performance, but also improve the leadership skills of managers at all levels through performance management.

Forklift manufacturer believes that managers can use perceptual assessment methods from three perspectives and channels. First of all, use the manager's own perception. No matter how high spirited the subordinates are when they report their work, or how hard and tired they are, they cannot replace the actual work quality and efficiency. Tai Jingqi wrote in "How to assess departments that are not easy to quantify": for example, when a task is deployed, the subordinates can complete the task beyond your imagination, which is more beautiful and excellent. In addition, in the process of completion, there was no interference with the leadership, and the completion of a task did not create a stir, and the cost of expenses and time was lower than expected. After the completion, there is no other negative impact inside or outside the organization, and subordinates can often complete the tasks of leadership and organizational deployment in this way. The scissor lift manufacturer believes that such subordinates are excellent subordinates.

Secondly, forklift manufacturer believes that customer perception should be used. Since 2005, Tianjin Mobile has implemented the "perception service project", taking customer perception of service as an important standard to measure service level, and incorporating customer perception into the assessment system. On the basis of the original service terms, accuracy rate of answers and other inspection contents, Tianjin Mobile Customer Service Center has added content about whether the customer is "satisfied", such as whether the service attitude is positive and enthusiastic, whether the customer cares about and understands the user, whether the user is urgent, and so on. The scissor lift manufacturer learned that in the assessment, the quality inspector inspected the operator as a customer, evaluated and scored the overall feeling of the service, and the inspection results were included in the service quality assessment of the month and linked to personal performance and benefits.

Finally, the forklift manufacturer believes that it is necessary to use the perception of colleagues. Managers should have a comprehensive understanding of an employee and listen to various opinions, such as the opinions of his peers, superiors, subordinates, colleagues in related positions, colleagues who are not closely related, colleagues who are usually close to each other, colleagues who have bad relations, and external personnel related to the business of the enterprise organization. In a word, the scissor lift manufacturer suggests that everyone should listen with specific questions, focus on the questions to be listened to, always take the initiative in listening, and not be disturbed by problems that are not within the plan.