The electric forklift manufacturer told the enterprise how to solve the conflict

The electric forklift manufacturer believes that when a conflict occurs, leaders should first study people, understand what kind of conflict responders the two parties to the conflict belong to, and then treat them separately. First of all, conduct in-depth investigation to master the situation. Forklift manufacturer believes that leaders must first conduct in-depth and careful investigation and research to successfully resolve disputes between subordinates.

The electric forklift manufacturer believes that it is not allowed to skim through the survey; Listen to both the plaintiff and the defendant; We should listen to both the parties and the onlookers. On the basis of in-depth investigation, the existing materials are systematically analyzed and studied. The information to be mastered through investigation and research includes: first, the cause, process, current situation and trend of disputes; Second, the views, reasons, requirements and trends of both parties to the dispute; Third, is it a dispute without principles or a conflict of principles? Fourth, is the dispute caused by differences in understanding or conflicts of interests? The forklift manufacturer told the manager that after mastering these conditions, the leaders would find the right remedy, and the chances of success in dispute mediation would naturally increase greatly.

Secondly, electric forklift manufacturer believes that leaders should be kind to others and act impartially. To successfully mediate disputes between subordinates, leaders must be kind to others. Leaders actively mediate disputes among subordinates in order to eliminate grievances among subordinates, lay down their burdens, cheer up their spirits, strengthen unity, and put themselves comfortably into work and life; Instead of grasping the shortcomings and shortcomings of the subordinates and making cynical remarks and throwing stones at the downfall. Forklift manufacturer believes that leaders should be patient and meticulous in the process of dispute mediation with full enthusiasm, adhere to reason, move people with emotion, blend emotion and reason, and complement each other.

Finally, the electric forklift manufacturer believes that it is necessary to apply pressure and correct within a time limit. There are three specific ways to correct within a time limit. First, collective help. That is to organize the relevant leaders of the respective departments of both parties to the dispute and the backbone with high prestige and influence among the masses to participate, and collectively criticize, educate, enlighten and help them, so that they are under greater pressure and quickly awaken to consciousness. Second, order inspection. That is, in the name of the organization or the main leader, both parties to the dispute are ordered to conduct public inspection, so that they can calmly reflect under pressure and correct their mistakes. Third, public criticism. Forklift manufacturer believes that this is a public criticism of the disputing parties to a certain extent, pointing out their mistakes and their harm, and requiring them to correct within a certain period of time.